Privacy Policy
Introduction
Welcome to Raindrop Nigeria (“Raindrop,” “we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make purchases, or interact with our services in any way.
By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
Effective Date: 23rd October 2025
Last Updated: 23rd October 2025
Information We Collect We collect different types of information to provide and improve our services. A. Personal Information You Provide When you engage with Raindrop, we may collect: Name (individual or business) Email address Phone number Billing and delivery address Payment details (only transaction references we do not store card or banking data) Account login details (if you register an account) Communication records (messages, calls, or inquiries) B. Automatically Collected Information When you visit our website, we automatically collect: Device and browser type IP address and approximate location Cookies and usage data (to analyze performance and improve experience) Date and time of visit, pages viewed, and actions taken
How We Use Your Information Raindrop uses the information we collect to: • Process and fulfill your orders efficiently • Communicate updates, confirmations, or issues related to your orders • Improve our products, delivery process, and customer experience • Personalize content and recommendations • Ensure security and prevent fraudulent activities • Comply with legal obligations and regulatory requirements We only collect data necessary to perform legitimate business functions and never use it for unauthorized marketing or sale to third parties.
Data Security We apply strict administrative, technical, and physical safeguards to protect your data from unauthorized access, alteration, disclosure, or destruction. • All personal information is encrypted during transmission using SSL technology. • Access to data is restricted to authorized Raindrop personnel only. • Our partners and vendors are required to comply with strict confidentiality and data protection standards. While no system is 100% secure, we continuously review and strengthen our protection measures.
Cookies and Tracking Technologies Raindrop’s website is powered by Wix, which uses cookies and similar technologies to enhance site performance and ensure a secure, reliable browsing experience. These cookies help: Improve how our website functions and loads Remember your preferences and language settings Track site performance and traffic analytics Protect the website from security threats and spam You can manage or disable cookies through your browser settings. However, please note that some parts of the site may not function properly without them. For detailed information about how cookies are used on Wix-powered sites, please visit Wix’s Cookie Policy
Data Retention We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including: • Business transactions and record-keeping • Legal, accounting, and reporting obligations Once data is no longer required, it is securely deleted or anonymized.
Sharing and Disclosure of Data We do not sell, rent, or trade your personal information. However, we may share limited data with trusted third parties who help us operate our business, such as: • Delivery and logistics partners (for order fulfillment) • Payment processors (for transaction validation) • Customer support tools (for communication and feedback) • Analytics services (for website performance and improvement) Each third party is bound by confidentiality and data protection agreements. We may also disclose information when required by law, court order, or to protect our legal rights.
Your Data Protection Rights Under the Nigeria Data Protection Regulation (NDPR) and GDPR (if applicable), you have the right to: • Access and obtain a copy of your personal data • Request correction or deletion of your information • Withdraw consent to processing • Object to automated decision-making • Lodge a complaint with the Nigeria Data Protection Bureau (NDPB) or your local authority To exercise these rights, please contact us via email at raindropnigeria@gmail.com
Third-Party Links Our website may contain links to external websites or services not operated by Raindrop. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies before providing any information.
Children’s Privacy Raindrop’s services are not directed toward individuals under the age of 18. We do not knowingly collect personal data from minors. If we learn that we have inadvertently received such information, we will promptly delete it.
Updates to This Policy Raindrop reserves the right to update or modify this Privacy Policy at any time. Changes will take effect immediately upon posting on our website. We encourage you to review this page periodically to stay informed about how we protect your data.
International Data Transfers If your information is transferred to servers outside Nigeria, we ensure it is protected by data protection measures consistent with this Privacy Policy and applicable law.
Contact Us
For any questions, complaints, or requests regarding this Privacy Policy or your personal information, please contact us:
Raindrop Nigeria
Email: raindropnigeria@gmail.com